Part of the appeal of technology is the ways in which it has used with ease and convenience in communication, especially with your remote or virtual team. The world is borderless; the CEO of a company can dial up from his hotel room in New York City to the gathered board in Nairobi, Kenya.
The conference call now occupies a central position in remote communication. And though some of the parties engaged in the conversation might not be physically present in the room, everyone is in the conversation. The voice is in the room. The fundamentals of voice communication apply here as they would if everyone were physically present; maybe even more.
You want to achieve the most out of the call. To help you navigate the nuances of call conferencing, it helps to keep some of these 5 Ways To Be The Best At Conference Calls in mind:
Respect the Call
There isn’t a favorite child here. Regardless of the profile of the meeting, treat each with equal respect. The same you would check with the General Manager in the room should apply when talking to a low-key meeting.
When conducting a conference call, the likelihood of one being distracted is much higher than a face-to-face conversation. With the phone placed between your shoulder and neck, one might switch to auto-pilot: you notice the chipped nail polish and make a note to visit the salon later.
Unless the instance of an emergency, everything else can wait!
Un-tether your Appliances
The world is uber-wired more than any other time in the history of communication, with all kinds of apps imaginable. Unless you need to check information related to the call, it is recommended that you switch off the computer too. Switch off your cell phone; the last thing you want to echo in the conferencing hall on the other end of the line is the shrill of your ringtone.
As with every official communication, professionalism is key. Use proper language; don’t be casual. Avoid numb rejoinders such as, uhmmm, say what, what I mean.
Remember you are the face of the company. You want to retain a solid reputation.
It is easy to tell if a party is in the conversation is attentive and engaged or sleep walking through the conversation. Be involved! A lethargic response on the phone is as apparent as easy to tell as you would a person leaning against a wall with stooping shoulders.
These focused tactics can help you improve your conference skills, especially when the market is growing towards remote and virtual teams, conference calls are the answer.